Last updated: August 2026

Welcome to Height Boost Europe. These Terms of Service govern your use of our website and your purchase of products from Height Boost Europe.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before making a purchase.

1. About Us

Height Boost Europe is operated by:

Northstar Holding Oy
Business ID: [3649514-8]
Email: contact@heightboost.eu

Throughout these Terms, “we”, “us” and “our” refer to Height Boost Europe.

2. Products

We make every effort to ensure that product descriptions, images, specifications and other information on our website are accurate and up to date.

Product images are provided for illustrative purposes. Due to differences in screens, lighting and manufacturing batches, the actual appearance of a product may vary slightly from images shown on our website.

Product availability may change without notice. If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate solution, including a refund where applicable.

3. Prices

All product prices are displayed on the website in the applicable currency.

The total price of your order, including applicable taxes, delivery charges and any other additional costs, will be shown before you complete your purchase.

We reserve the right to correct pricing errors or update prices at any time. Price changes will not affect orders that have already been accepted by us, except where required by law.

4. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After placing your order, you will receive an order confirmation by email. An order confirmation does not necessarily mean that the order has been dispatched.

We reserve the right to refuse or cancel an order where there is a valid reason, including suspected fraud, incorrect pricing, product availability issues or other circumstances permitted by law.

If we cancel an order after payment has been made, the amount paid for the cancelled order will be refunded.

5. Payment

We accept the payment methods displayed during checkout.

Payment must be successfully completed before an order can be processed unless another payment arrangement is expressly offered by us.

All payment information is processed through the payment provider selected during checkout.

6. Shipping & Delivery

Available shipping methods, delivery destinations and applicable shipping costs will be displayed during checkout before you complete your purchase.

Estimated delivery times may vary depending on the destination, shipping method, supplier and other circumstances outside our control.

We are not responsible for delays caused by circumstances beyond our reasonable control, including customs processing, carrier delays, weather conditions, strikes or other unforeseen events.

If your order is delayed significantly or appears to be lost, please contact us at contact@heightboost.eu and we will assist you.

7. Right of Withdrawal

If you are a consumer located in the European Union or another jurisdiction where a statutory right of withdrawal applies, you generally have the right to withdraw from your purchase within 14 days without giving a reason.

For goods, the withdrawal period normally begins when you or a third party designated by you receives the goods.

To exercise your right of withdrawal, you must clearly inform us of your decision before the applicable withdrawal period expires.

You may contact us at:

contact@heightboost.eu

When exercising your right of withdrawal, please include your order number and sufficient information for us to identify the purchase.

8. Returns

If you exercise your statutory right of withdrawal, you must return the goods in accordance with the applicable legal requirements.

You should handle the products only to the extent necessary to inspect their nature, characteristics and functionality, in a manner comparable to how they could reasonably be examined in a physical store.

If the value of the goods has been reduced because they have been handled beyond what is necessary to inspect them, we may be entitled to deduct the corresponding reduction in value from the refund where permitted by applicable law.

Unless otherwise required by law, the customer is responsible for return shipping costs when exercising the statutory right of withdrawal.

Additional return instructions will be provided by our customer service.

9. Refunds

When a valid withdrawal is exercised, we will process the refund in accordance with applicable consumer protection laws.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.

Where permitted by law, we may withhold the refund until we have received the returned goods or you have provided evidence that the goods have been sent back.

10. Faulty or Incorrect Products

If you receive a product that is defective, damaged, incorrect or otherwise does not conform to the purchase agreement, please contact us as soon as possible at contact@heightboost.eu.

Please provide your order number and, where appropriate, photographs or other information showing the issue.

Your statutory consumer rights relating to defective or non-conforming products are not affected by these Terms.

11. Product Use

Our products are intended to be used according to their product descriptions and instructions.

Height Boost Europe is not responsible for damage resulting from misuse, improper installation, modification of the product or use outside the intended purpose.

Our products are designed to provide a height-enhancing effect. Results may vary depending on the product, footwear, fit and individual use.

12. Intellectual Property

All content on this website, including logos, brand names, text, graphics, photographs, product images, designs and other materials, is owned by or licensed to Height Boost Europe unless otherwise stated.

You may not reproduce, distribute, modify, copy or commercially exploit our content without our prior written permission, except where permitted by applicable law.

13. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our systems.
• Interfere with the operation or security of the website.
• Copy or reproduce website content without permission.
• Submit false or misleading information when placing an order.

We reserve the right to restrict or terminate access to our website where permitted by law.

14. Third-Party Services

Our website may use third-party services, payment providers, shipping providers and other external platforms.

These services may have their own terms and privacy policies. We are not responsible for the independent practices of third-party services except where required by applicable law.

15. Limitation of Liability

Nothing in these Terms limits or excludes any liability that cannot legally be limited or excluded under applicable law.

To the maximum extent permitted by law, Height Boost Europe will not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms affects your statutory consumer rights.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, products or applicable legal requirements.

The latest version will always be published on our website. Changes will not affect rights that have already arisen under a completed purchase unless required by law.

17. Governing Law

These Terms are governed by the laws applicable to the business and the relevant consumer protection legislation.

If you are a consumer, nothing in these Terms limits any mandatory consumer protection rights or protections that apply to you under the laws of your country of residence.

18. Contact Us

If you have any questions about these Terms, your order, our products or any other matter, please contact us:

Height Boost Europe
Email: contact@heightboost.eu

We will do our best to respond to customer enquiries as soon as reasonably possible.

19. Consumer Disputes

If you have a complaint, please contact us first so that we can try to resolve the matter directly.

Consumers may also have access to statutory consumer dispute resolution mechanisms in their country of residence.

Nothing in these Terms prevents you from exercising any mandatory rights available to you under applicable consumer protection law.