Refund policy

We offer a 14-day right of withdrawal in accordance with EU consumer law. If you are not satisfied with your purchase, you may return unopened and unused items within 14 days of receiving your order for a full refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at contact@heightboost.eu

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Items sent back without prior authorization will not be accepted and may be returned to the sender. To initiate a return, you must contact us at contact@heightboost.eu first and wait for written confirmation with return instructions before sending anything back.

You can always contact us for any return question at contact@heightboost.eu

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Due to hygiene reasons, insoles and socks that have been removed from their original packaging and/or worn cannot be returned or exchanged. This exemption applies in accordance with Article 16(e) of the EU Consumer Rights Directive, which excludes sealed goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery. If you are unsure whether your item is eligible for return, please contact us at contact@heightboost.eu before sending it back.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
If the product is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@heightboost.eu